Patient Consultant (Healthcare) - Surabaya

Are you a compassionate and detail-oriented professional with a passion for healthcare? Join our team as a Patient Consultant in Surabaya and play a pivotal role in delivering exceptional patient support through digital channels. In this dynamic role, you will serve as the first point of contact for patients, providing them with accurate information, guidance, and support. Our Private Advertiser is a leading healthcare provider in Surabaya, committed to improving patient outcomes and delivering high-quality care. As a Patient Consultant, you will be part of a team that values innovation, collaboration, and continuous learning.

In this role, you will use various digital tools such as telemedicine platforms, patient portals, and electronic health records to manage patient interactions efficiently. You will also collaborate with healthcare professionals to ensure seamless communication and coordination of care. This is an opportunity to make a meaningful impact on patients' lives while growing your career in a supportive and dynamic environment.

📋 Tanggung Jawab Pekerjaan

• Provide accurate and compassionate information to patients through digital channels.
• Assist patients with scheduling appointments, test results, and other healthcare services.
• Collaborate with healthcare professionals to ensure seamless communication and coordination of care.
• Use telemedicine platforms, patient portals, and electronic health records to manage patient interactions efficiently.
• Document patient interactions and follow up on any outstanding issues.
• Stay updated with the latest healthcare trends and best practices to provide the best possible support to patients.
• Contribute to team meetings and discussions to share insights and learn from colleagues.
• Ensure compliance with healthcare regulations and privacy policies.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in a healthcare support role, preferably in a digital environment.
• Strong communication and interpersonal skills to build rapport with patients.
• Familiarity with telemedicine platforms, patient portals, and electronic health records.
• Knowledge of healthcare regulations and privacy policies.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Bachelor's degree in healthcare-related field or equivalent experience.
• Certification in healthcare support or related field is a plus.
• Fluency in both English and Indonesian languages.

🛠️ Keahlian

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