Customer Service Live Chat & Voice Agent (English Speaker) - Jakarta

Aether Digital Indonesia is seeking a Customer Service Live Chat & Voice Agent (English Speaker) to join our dynamic team in Jakarta Barat. In this role, you will serve as the first point of contact for our global customers, delivering exceptional service through live chat and voice interactions. With a focus on customer satisfaction and operational efficiency, you will handle inquiries, resolve issues, and ensure a seamless customer experience. This is a fantastic opportunity to grow in a fast-paced environment where your skills and dedication will be valued.

Our company, based in the heart of Jakarta, is committed to innovation and excellence. As a Customer Service Live Chat & Voice Agent, you will use tools like Zendesk, LivePerson, and other customer service software to manage interactions effectively. This role is perfect for someone who thrives in a customer-centric environment and is passionate about providing top-notch support.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service through live chat and voice interactions, ensuring a positive and professional experience for all customers.
• Handle customer inquiries, complaints, and requests, resolving issues promptly and efficiently.
• Use customer service software such as Zendesk and LivePerson to manage and track customer interactions.
• Adhere to company policies and procedures, maintaining high standards of service quality.
• Collaborate with the customer service team to ensure consistent and effective support.
• Monitor and analyze customer feedback to identify areas for improvement in service delivery.
• Stay updated with industry trends and best practices in customer service.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service, preferably in a live chat or voice support role.
• Fluent in English, both written and spoken, with excellent communication skills.
• Strong problem-solving and analytical skills to handle customer issues effectively.
• Ability to work in a fast-paced environment and meet service level objectives.
• Basic knowledge of customer service software such as Zendesk or LivePerson is a plus.
• High school diploma or equivalent; a bachelor's degree in a related field is preferred.
• Professional and friendly demeanor, with a customer-centric approach.
• Ability to work flexible hours, including evenings and weekends, as required.

🛠️ Keahlian

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